Banking Technology Guides

Plain-English guides to Indian banking software: UPI and IMPS switches, omnichannel banking, NBFC loan management, trustee software and app security.

• What is a UPI switch? A guide for banks

  A UPI switch is the bank-side software that connects a bank's core banking system and customer apps to NPCI's Unified Payments Interface. It receives, validates and routes UPI debit and credit requests, handles customer PIN validation and reversals, and lets the bank act as a payment service provider (PSP) or as a remitter and beneficiary bank.

  8 min read

• What is omnichannel digital banking?

  Omnichannel digital banking means a bank serves customers through mobile, internet banking, agents, USSD and other channels from one shared platform. Customers, accounts, limits, beneficiaries and approvals are the same everywhere, so a customer can start something on one channel and finish it on another without the bank keeping separate systems for each.

  8 min read

• Loan management system for NBFCs: LOS vs LMS explained

  A loan management system (LMS) is the software an NBFC or microfinance institution uses to run a loan after it is approved: disbursement, repayment schedules, interest and EMI processing, collections and closure. A loan origination system (LOS) handles everything before approval, from onboarding and KYC to credit decisioning. Most lenders need both.

  8 min read

• Trustee management software for debenture, security and escrow trustees

  Trustee management software is the system a trusteeship company uses to run its mandates: debenture, security, escrow, lenders' agent and share pledge trusteeships. It tracks trust documents, security and covenants, payment and redemption dates, regulatory reporting and fee billing, so that no obligation owed to investors or lenders is missed.

  8 min read

• Mobile banking app security: what is RASP and what banks need

  Runtime application self-protection (RASP) is security built into a mobile app that checks, while the app runs, whether the device, the app code and its connections can be trusted. It then reacts to threats such as rooting, tampering or debugging. OWASP lists RASP as a defence-in-depth measure alongside obfuscation, anti-debugging and anti-tampering.

  8 min read

• What is a digital passbook (mPassbook) and why banks offer one

  A digital passbook, often called an mPassbook or e-passbook, is a mobile app that shows a bank customer's account balances and transactions in a passbook-style view. It updates without a visit to a branch printer. Most are view-only: customers can check, search and share entries, but cannot transfer money.

  7 min read